Unlock the Path to Autonomous Excellence - Makman Technology Consulting

Autonomous Operations Maturity Assessment

At Makman, we empower telecom and digital service providers to accelerate their transformation journeys by advancing autonomous operations maturity. Using our industry-leading methodology, deep domain expertise, and TM Forum®-aligned approach, we help organizations gain clarity, build alignment, and unlock operational excellence—measuring maturity across six critical dimensions:
Party, Technology, Culture, Strategy, Operations and Data.

① Party

Involves intelligent automation in customer, partner, and device interactions, ensuring seamless communication across all stakeholders.

② Technology

Focuses on the technological infrastructure that supports digital transformation, automation, and innovation.

③ Culture

Encourages an organizational mindset shift toward adaptability, innovation, and collaboration to drive automation efforts forward.

④ Strategy

Establishes a clear roadmap for transitioning to autonomous operations, ensuring alignment with business goals.

⑤ Operations

Enhances processes by leveraging automation to maximize efficiency and minimize human errors.

⑥ Data

Utilizes self-analysis and automated decision-making processes to achieve full-scale automation.

How We Deliver

Makman’s 4D Methodology

Makman’s 4D assessment methodology ensures depth, clarity, and actionable outcomes across four stages:
Discover, Define, Deliver, and Demonstrate

① Discovery

Initiating the process with key stakeholder alignment, data collection, and context analysis to define the scope and approach.

② Definition

Finalizing the assessment structure, scheduling interactive workshops, and clarifying roles and responsibilities for a seamless delivery.

③ Delivery

Our expert-led workshops assess your autonomous maturity using TM Forum®’s standards and closed-loop stages.

④ Demonstration

Consolidating findings, preparing comprehensive reports, and delivering an executive presentation, ensuring clarity and commitment for next steps.

Our Strengths

Why Makman

Industry-Endorsed Expertise

We are a recognized contributor to the development of TM Forum®’s AOMM standards and the first consulting firm globally to conduct an outside-in AOMM assessment.

Award-Winning Impact

Our work has been recognized with prestigious industry awards including:

Unmatched Insight

Our consultants bring decades of experience across telecom automation, AI, and digital transformation. We provide insights that are both technically robust and strategically valuable.

Proven Delivery

We have successfully delivered assessments for complex, multi-stakeholder environments, engaging both telecom operators and technology vendors, in Africa, Europe, and Asia—helping organizations define their capability targets and transformation strategies.

Ready to advance your autonomous operations maturity?

Contact us to schedule a briefing session and explore how your organization can lead the transition to autonomous operations.

Contact Us